BlogEmployee ManagementLeadershipOperations

5 Top Tips that Guarantee Consistency Across Locations

Tip 1: Maintain one source of truth

Don’t let misinformation or confusions affect the quality of service you offer. Make sure every aspect of your operating procedures and systems is well-documented and available to all staff. If you put your faith in spoken instructions, inaccuracies will definitely creep in and before you know it, everyone will be singing from their own song sheet – not yours. Having everything clearly set out in black and white also avoids any tendency towards a blame culture if things do go awry, as all policies are transparent with clear reference points.

Tip 2: Use superhero trainers

Your success ultimately rests on the quality of your people, so invest in solid training for all your staff. Look for a gifted educator who can travel between your locations delivering the best education and monitoring standards. This will ensure you keep your talent pool rich with good people who can easily move between locations with no danger of a fall in standards.

Tip 3: Get smart with the tech

Make the most of technology to monitor standards and deliver education. In the Brave New World of social networking and Google, no one bothers memorizing anything, so encourage your team to keep abreast of latest techniques and trends as well as industry and manufacturer developments on any channels that are part of their day-to-day lives, including YouTube, Facebook, Instagram, Pinterest, Twitter or whatever. Make it part of the culture to refer to them constantly.

Tip 4: Offer a license to multiply

If you’re working a franchise, give your franchisees multiple licenses so they can run more than one location. By the time they have the first store open and running successfully, they will have all the skills and knowledge they need to run multiple sites. Working with 500 franchises with three locations each makes it easier to secure and monitor consistency than working with 1,500 separate franchises.

Tip 5: Verify for success

Don’t rely solely on your people on the ground to deliver everything just as you wish. Trust your team but also invest in a top tier of supervisors who can verify that documented procedures are being followed and delivered exactly as you request and expect. Too hands-off and you risk diluting your brand.

Previous post

Putting the Health of Our Stylists at the Heart of Our Business

Next post

Cocktails & Cuddles

Gordon E Logan

Gordon E Logan

Prior to joining Sport Clips’ executive leadership, Gordon E. Logan served as senior director of operations for Sport Clips under Connie Boltinghouse, who previously served as vice president of operations. Logan joined Sport Clips full-time in January 2010 after working as a consultant with Deloitte Consulting in Dallas. He has been in charge of the company-owned Sport Clips stores in Austin, Texas and Las Vegas, Nevada in addition to other responsibilities within the operations department.

Logan is a graduate of Southern Methodist University in Dallas, Texas.

No Comment

Leave a reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.