The 2017 ISBN Conference will commence with an energizing day of networking and fun. Be sure to arrive early to make some great connections at the luxurious Ritz Carlton Resort in Grande Lakes, Orlando, FL.

PLEASE NOTE: Some items are yet to be confirmed, so please check back for the final agenda.

Sunday, May 7th

Event

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Time

Golf Tournament Open to everyone attending (or sponsoring) the event, the golf tournament is the perfect way to kick off the weekend. Whether you’re a beginner or a pro, this tournament is a fun way to get to know fellow attendees and ease into the weekend ahead. NOTE: You must pre-register for this event. Golf rentals available at an additional cost. 11:00AM to 4:00PM
Kayak Eco Tours Explore the beautiful headwaters of the Florida Everglades with a guided tour by kayak and/or canoe. Situated right on the Ritz Carlton acreage, this scenic tour is only 2 hours long but will leave a lasting impression. NOTE: You must pre-register for this event. 11:00AM to 1:00PM
ISBN Happy Hour Challenge Get energized with this interactive happy hour. Earn points by solving challenges and exploring the hotel all while sampling cocktails and appetizers from different sponsors. 5:30PM to 7:00PM
President’s Reception Gather together to celebrate the beginning of a spectacular weekend. Enjoy cocktails and an award-winning spread of food while networking, meeting new members and planning the next two days. 7:00PM to 8:30PM

Monday, May 8th

Event

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Breakfast Get the day started right with a healthy breakfast right before General Session. 7:00AM to 8:30AM
Members’ Meeting (Members- Only) Covering association business and providing updates to the ISBN membership. Make sure to grab some grub on your way to this meeting. 8:00AM to 8:30AM
General Session Join Rhoda Olsen, ISBN President, as she walks you through the upcoming two days of education, networking and inspiration. 8:30AM to 9:15AM
Keynote Presentations How to Reach the Experiential Consumer Profitably
Sarah Quinlan, SVP, Mastercard will cover global macro spending trends based on actual consumer data. These insights will focus on both overall economic trends as well as specific beauty sector input, providing actionable insights that will teach the audience how to leverage data to make smarter, more informed decisions.
9:15AM to 10:15AM
Legend Award Join fellow members as they honor an industry leader, who has helped to shape and transform the hair and beauty industry and provide opportunities to others in a meaningful way. 10:15AM to 10:30PM
Education Breakouts Choose from multiple sessions running at the same time. Break up and sit in different sessions to soak in the information. Session titles and keynote speakers coming soon! 10:45AM to 11:45AM
Networking Lunch In the spirit of ISBN, this lunch will include an ice cream social at the conclusion that has a bit of a challenge associated with your indulgence. 11:45PM to 1:15PM
Education Breakouts Choose from multiple sessions running at the same time. Break up and sit in different sessions to soak in the information. Session titles and keynotes coming soon! 1:30PM to 2:30PM
Education Breakouts Choose from multiple sessions running at the same time. Break up and sit in different sessions to soak in the information. Session titles and keynotes coming soon! 2:45PM to 3:45PM
Exhibit Hall Meetings Spend time with your favorite vendors and discover new partners in the ISBN exhibit lounge. 3:45PM to 6:30PM
Club ISBN Party Join your fellow attendees in clinking glasses after a full day of education and networking! 6:30PM to 8:00PM

Tuesday, May 9th

Event

Details

Time

Breakfast in Exhibit Hall Grab some coffee, some healthy breakfast fare and join your favorite vendors in the exhibit hall. Take advantage of this time to learn, discuss and explore. 8:00AM to 9:30AM
Breakouts Choose from multiple sessions running at the same time. Break up and sit in different sessions to soak in the information. Session titles coming soon! 9:30AM to 10:30AM
Masterminds Back by popular demand, these sessions feature curated content from members that turn into passionate and engaged discussions with your fellow members. Learn, discuss and explore key issues, obstacles and opportunities that are shaping our collective businesses every day. 10:45AM to 12: 15PM
Lunch in Exhibit Hall Grab some lunch in the exhibit hall and have a seat with the vendors you want to learn more from. 12:15PM to 2:15PM
Keynote Presentations Welcome to The Experience Economy
Jim Gilmore literally wrote the book that spawned worldwide attention on experience design and innovation.  Drawing from The Experience Economy, Gilmore will describe the difference between merely delivering excellent service and orchestrating compelling experiences for customers.  He will share a portfolio of tools offering new ways to look at your business—to go beyond attending to just what tasks you do, to also pay attention to how various activities translate into an engaging experience.  Peter Drucker once quipped, “the purpose of marketing is to make selling superfluous.”  Perhaps then the purpose of experiences is to make marketing superfluous—or at least to challenge executives and managers to rethink their assumptions about demand-creation in today’s economy.  This session will outline five areas in which experience thinking is now being applied in the marketplace, share principles and tools for creating experiential value, and highlight exemplars of excellent experience design and innovation.
2:15PM to 3:15PM
Board Farewell Address Close out another great conference and learn about a few new initiatives from ISBN. Dont miss this session, or you could miss out the rest of the year. 3:15PM to 4:00PM
Closing Party Watch the sun set on both the horizon and our conference as you connect one last time over cocktails and dinner. 6:30PM to 8:30PM