KEYNOTE: Global Macro-Economic Spending Trends

Monday, May 8th at 9:15AM
Ritz Carlton Ballroom 1-3
Sarah Quinlan - web

Sarah Quinlan

SVP, Mastercard

Sarah Quinlan Bio
Sarah Quinlan is the Senior Vice President and Group Head of Market Insights for Mastercard. Providing macro-to-micro economic trends related to consumer spending and retail sales, Sarah advises executives across industries, including retail, banking, capital markets and government agencies. She and her team analyze and predict spending patterns, based on the billions of anonymous purchases Mastercard processes every year, to create solutions that help clients make better business decisions.

Sarah is widely recognized as an expert in her field and appears regularly in the media including CNBC, the Associated Press, Fox Business Network, Bloomberg TV, the Times of London, The Daily Telegraph, and Women’s Wear Daily (WWD). She is also a frequent speaker at prominent industry conferences such as the Financo CEO Forum, Milken Institute Global Conference, WWD CEO Summit and 100 Women in Hedge Funds.

Prior to joining MasterCard in 2013, Sarah spent 28 years in the capital markets as an investment banker, portfolio manager and hedge fund manager.

Sarah received her BA and MBA from the University of Chicago in Politics, Economics, Rhetoric and Law with Special Honors and in Finance and Accounting, respectively.

BREAKOUT: Quick Service Trends

Monday, May 8th at 1:15PM
Salon I

Sandra Ovington

VP of Merchandise at Ulta Beauty

Sandra Ovington Bio

A beauty industry executive with more than 25 years of merchandising experience, Ovington joined Ulta Beauty in 2010 and has been promoted to roles of increasing responsibility since that time. She has been in her current role leading the merchandising efforts for all of professional hair and nail, personal care appliances and accessories since 2015. Previously, she served as senior director/dmm for professional hair care and personal care appliances.

Prior to joining Ulta Beauty, Ovington was the divisional vice president of footwear at Kmart and divisional merchandising manager of footwear at Sears. She also held merchandising roles with Dick’s Sporting Goods, Mercantile Stores, Federated and Lazarus. She has a bachelor’s degree in business from Miami University.

BREAKOUT: Navigating the Modern Salon Business

Monday, May 8th at 1:15PM
Salon II

Scott Missad

CEO of Gene Juarez


Scott Missad Bio

Scott Missad is the President & CEO of Gene Juarez Salons & Spas. He has been in the beauty industry for over 30 years in roles such as Sr. Executive for Maly’s and Beauty Alliance, Sr. Vice President of Sales of Redken, Founder of Strictly Business a nationally acclaimed beauty industry business program, Founder of Sun Bum sunscreen products and is currently a Board Member for Gene Juarez Salons & Spas as well as ISBN.

BREAKOUT: Social Media Synergies

Monday, May 8th at 1:15PM
Salon III

Pam Moore

CEO of Marketing Nutz

Pam Moore Bio

Pam Moore aka “Pam Marketing Nut” is the CEO & Co-Founder of Marketing Nutz, an agile, social media and digital marketing training and consulting company that specializes in personal branding, conversion optimization and helping business leaders not just do social or be social, but be socially relevant. She also hosts the popular Social Zoom Factor podcast and is the co-founder of the Social Media Profit Factor training academy providing entrepreneurs to Fortune 100 brands information, tools and resources they need to zoom turbo in both life and business.

Pam is ranked by Forbes as a Top 5 Social Media Power Influencer, is an avid international keynote speaker and best-selling author. She has 20 years experience helping entrepreneurs to Fortune 10 organizations build winning brands and integrated platforms that sustain business and life. Pam believes we must first inspire our audiences to connect, we then focus on building relationships by helping them achieve their goals. Inspire – Connect – Achieve is her motto in both life and business.

After a 15+ year career leading product and marketing teams in large corporate brands like GE, SUN Microsystems (ORACLE), Hitachi Data Systems and a couple well funded start-ups, Pam left corporate 6 years ago with an entrepreneurial mission to build a more agile, affordable agency to serve businesses of all sizes. Her first agency was sold within 2 years. Marketing Nutz was launched in 2012 and has proudly worked with clients such as L’Oreal, Redken, British Council, HostGator, Lowe’s Home Improvement, IBM, HP, Laser Spine Institute, Sony Playstation Group, Pinot’s Palette, Aruba Networks, Marcos Pizza, Holiday Inn, ServiceMaster, and Emerson.

BREAKOUT: HAIR+ – opportunities to grow your hair loss / hair enhancement business

Monday, May 8th at 1:15PM
Amalfi I & II

Steve Reiss

Publisher at Modern Salon Media

Steve Reiss Bio

With communities including students (Career Handbook), stylists (Modern Salon), salon owners / managers (Salon Today), independent contractors (Solo Artist), distributors (MEMO), nail salons (NAILS Magazine) and the Vietnamese nail community (VietSalon), Bobit Business Media is unique in addressing each stage of the salon professional’s lifestyle, reaching all the key buyer segments and covering the industry from both a big picture and personal perspective.

As publisher of Modern Salon, Steve is an active participant in the salon industry conversation and has presented on a range of topics at every major industry event. He is involved in all the group’s activities including the industry’s most widely distributed and respected publications, the industry’s most heavily trafficked and awarded websites, leading social media platforms (#modernsalon is the industry’s most used hashtag), the industry’s leading research resource and a wide range of industry support and advocacy programs, including ChooseBeauty.net and Healthy Hairdresser – recognized by ICMAD as the beauty industry’s top 2016 Cause Marketing campaign. In 2016 Modern Salon launched HAIR+ and the HAIR+ Summit – the first mainstream salon industry resources addressing hair loss and hair enhancement.

Steve started his career in the fashion industry and spent time in the hospitality, global electronics and packaging industries before joining Modern Salon Media. Steve is a recipient of the Folio 40, honoring the most distinguished media professionals.

BREAKOUT: The Amazon Antidote

Monday, May 8th at 2:30PM
Salon I

Pat Neville

Owner of Beauty First

Pat Neville Bio

Pat Neville, vice president of the international SalonSpa Business Network, is a seasoned beauty industry executive with more than 30 years of experience serving as a CEO, chief merchant, principal and consultant. Currently, he serves as CEO of Beautyfirst, Beauty Studio Salons and Blow Bars and Suites. In addition, as president of Paradigm Advisory Group, he works as a consultant and adviser to the professional beauty industry’s leading salon, spa and massage chains and franchise systems focusing on product and brand development, ecommerce and supporting technology. Pat’s multi-channel, wholesale retail view of the beauty industry provides him with a unique perspective to deliver meaningful insights, direction and solutions.

BREAKOUT: Retention Strategies for the New Economy

Monday, May 8th at 2:30PM
Salon II

Peter Mahoney

Owner of The Head Shoppe

Peter Mahoney Bio
Peter Mahoney is the president of the Head Shoppe group of companies, Summit Salon Business Center and Salon Consultants International Inc. He was the lead judge for the 2008 Global Salon Business awards and lecturer at the Anderson School of Business at U.C.L.A. Peter has worked extensively throughout North America for the past 22 years as a management consultant to many of the top manufacturing and retail companies in the professional beauty industry. As the proud owner of 21 full service salons, spas and schools in Atlantic Canada, Peter has been successfully coaching and educating distributor sales consultants, salon owners and salon teams throughout North America on modern day philosophies of leadership, teamwork and communication. Accredited with the Ernst & Young “Entrepreneur of the Year” Award, Peter shares his passion for improving the quality of life within the salon industry with hundreds of salons in Canada and the U.S. each year. His down to earth, pragmatic approach to the needs of his audiences has gained him a reputation as one of the most effective trainers in the salon industry today.

BREAKOUT: The Rise of Generation Z

Monday, May 8th at 2:30PM
Salon III

Jeff Fromm

Author of Marketing to Millennial and Millennial with Kids

Jeff Fromm Bio

Jeff Fromm is a partner at independent ad agency Barkley.  He is also a contributor at Forbes.
Jeff is the co-author of “Marketing to Millennials” and “Millennials with Kids” has previously published numerous research reports on millennials, the financial impact of millennial influence on Baby Boomers and Gen X, as well as a report on “Getting to know Gen Z”.

Jeff has over 25+ years of marketing consulting experience across a variety of retail, franchise and consumer brands. He is a Board Member at Three Dog Bakery, Service Management Group & Tickets For Less. Jeff graduated from The Wharton School of the University of Pennsylvania with a major in marketing.

BREAKOUT: Revolutionary First Impression Tactics

Monday, May 8th at 2:30PM
Amalfi I & II

Debra Penzone

President & CEO of Charles Penzone Salon & Spa

Debra Penzone Bio

For over 28 years, Debra has contributed to The Charles Penzone Salons organization as a stylist, artistic director, training director and senior vice president. She now serves as president over the six salons.

She has received the following awards; YWCA’s “Women of Achievement” award honoring females in Central Ohio, Kent Clapp CEO Leadership Award, presented by Smart Business Pillar Awards, 20 Most Remarkable Women in central Ohio and a Forty Under 40 recipient from Columbus Business First. She was also chosen as one of the “20 Most Intriguing Salon Owners” by Salon Today magazine. Debra also received the 2014 Smart Business Magazine “Columbus Smart 50” Award, recognizing the top 50 “smart executives” in Central Ohio. She was named the recipient of the Smart Business magazine’s Power 100 as a central Ohio leader who makes things happen.

Debra is a board member of the International Salon/Spa Business Network (ISBN). She served on the Franklin Park Conservatory Women’s Board: Haven of Hope; A Kid Again; Dress for Success; the American Cancer Society and SAKS Fifth Avenue External Advisory Board. Debra is a member of the Conway Center for Family Business, Professional Beauty Association (PBA); Intercoiffure USA/Canada; Crichton Club and the Women’s Presidents’ Organization (WPO).

Debra published her first book, “Debbie’s Club™: Discovering MyTrueBeauty™ for Girls” to help inspire and empower girls to see their unique beauty from the inside out. A portion of the proceeds from her book, speaking engagements and seminars will help many non-profit organizations through her foundation, Earth Angels, The Debra Penzone Foundation with the Columbus Foundation.

KEYNOTE: The Experience Economy + BREAKOUT: LOOK! Observing Your Business

Tuesday, May 9th at 3:00PM
Ritz Carlton Ballroom 1-3
Tuesday, May 9th at 9:30AM
Amalfi I & II
Jim Gilmore Photo-web

Jim Gilmore

Co-Founder, Strategic Horizons LLP

Jim Gilmore Bio

Jim Gilmore is the coauthor of The Experience Economy: Work Is Theatre & Every Business a Stage—now published in nineteen languages.  Tom Peters has called The Experience Economy “a brilliant, absolutely original book.”  Book wholesaler 800-CEO-Read has named the book one of the “100 Best Business Books of All Time.”   Mr. Gilmore is also coauthor of Authenticity: What Consumers Really Want, which TIME magazine featured in a March 2008 cover story on “10 Ideas That Are Changing the World.”  Mr. Gilmore is co-founder of Ohio-based Strategic Horizons LLP.  He is a graduate of The Wharton School of the University of Pennsylvania, an alumnus of Procter & Gamble, and before co-founding his own firm was head of CSC Consulting’s Process Innovation practice.