Employee ManagementLeadership

Millennials as the New Boss

Millennials are growing up fast! And they’re quickly becoming the dominant leadership group in the American workforce. In 2015, millennial employees – born between 1980 and 2000 – outstripped the Generation X’ers to become the largest age generation of employees currently working in the US across all demographics. Even more …

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LeadershipOperations

Laughter is Good for the Soul

In a business setting, laugher is proven to boost morale, increase loyalty, and diffuse tension. It helps to build strong interpersonal relationships within the workplace and to improve the work/life balance within your organization. When was the last time you had a soul deep, belly-clutching, tear-in-your-eye, possibly-a-little-snort kind of laugh …

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Employee ManagementOperations

Supporting Peers

You’ve probably heard the phrase “it’s not personal, it’s business” more times than you care to remember and each time you have likely cringed and wished that particular piece of jargon made it on the ‘do-not-say’ list for the year. In theory, it sounds like it makes sense, right? After …

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News

Happy Holidays From ISBN

We hope you have a warm and prosperous season surrounded by your friends and family. Thank you for a great year; we look forward to connecting with each and every one of you in the New Year.

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Employee ManagementLeadership

5 Reasons Emotional Intelligence is Crucial for Leadership

Emotional Intelligence was first defined by Psychologists John D. Mayer and Peter Salovey, as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”. Although not a new concept, I’m predicting ‘Emotional Intelligence’ will …

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Employee ManagementLeadership

Practicing the Art of Listening

If you can master the art of listening, you can master the art of business. It’s as simple as that. And yet, it’s not that simple at all! Listening is a critical skillset that is all too often ignored when it comes to honing our management skills, but it’s something …

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LeadershipMarketing

Motivate Your Teams

Great teamwork can be one of the most important contributors to salon success. On a chaotic salon floor, working as team will ensure that things run smoothly and efficiently – whatever the issues at hand. But in order to have your team working on full-speed and to the best of …

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Employee Management

Finding Self Starters

Recruiters are always on the hunt for self-starters to join their team. You need driven and goal orientated people with a strong work ethic to fuel your business, and these are the kind of qualities that you have to be on the look-out for as you skim through resumes. That’s …

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EducationEmployee ManagementMarketingMerchandising

3 Ways to Use Reverse Psychology in Salon Sales

There’s an old adage in the sales business that goes something along the lines of ‘if you can convince a surly kid to do something they don’t wanna do with a smile on their face, you’re already a better salesmen than half of Madison Avenue’. As a parent of a …

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LeadershipOperations

Is it getting harder to please customers?

Let’s put aside everything on your marketing ‘must-do’ list for a moment and talk about the foundation of any strong, thriving business – the customer relationship. After all, it doesn’t matter how great your pictures are on Instagram or how catchy your posts are on Facebook if your clients aren’t …

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