BlogOperations

Credit Card Fraud: How To Protect Your Business

If you thought it was hard work protecting your own details from scammers, you’ve seen nothing yet. The new EMV regulation this year makes you responsible for protecting your customer’s data too! Nerve wracking, right? If your palms are sweating at the thought of all the extra responsibility, take solace …

READ MORE →
Past Events

Video: The Rise of EPLI Policies

If you think insurance policies are meant to protect you from external threats, think again. The latest surge in policies has been EPLI, or employment practices liability insurance. This type of insurance protects the business from lawsuits from your employees stating their rights as employees have been violated. Examples include …

READ MORE →
MarketingOperations

Why #AmazonFail Could Be a #WalmartWin

Whether you think Amazon is the worst thing to happen to the retail industry or you believe your $100 membership fee is the best investment you’ve ever made, it’s no debate that Amazon is a powerhouse retailer. A company that has made it’s billions from knowing the science of online …

READ MORE →
News

Call for Nominations

Join the ISBN Board of Trustees and be part of the change. The Board of Trustees is dedicated to improving the industry through it’s initiatives and is looking for someone to fill the position that will be able to dedicate time and passion to the association’s programs.

READ MORE →
Past Events

Video: Protecting Your Clients Credit Cards

In an age where your digital identity is linked to just about everything, it’s imperative to keep it safe. It’s also extremely difficult and new regulations coming out late in 2015 will make it the sole responsibility of businesses taking credit cards to fall in line. A bit nervous? You …

READ MORE →
EducationEmployee ManagementOperations

5 Guidelines for Handling Complaints

In a world where client retaliation is instant and detrimental to your business, the importance of perfectly handling complaints is at an all-time high. The likelihood that your managers know how to handle a complaint is probably fairly high. But how about the teams on the front-lines? Pass along these …

READ MORE →
Employee ManagementLeadership

Leadership vs. Management

You’ve heard the term, but it’s an important differentiation between ‘manager’ and ‘leader.’ The new employee much prefers to be led rather than managed as well, so the separation of concepts can make the difference between constantly hiring and solid employee retention. Infograph by Acrasio.com – Click to Zoom

READ MORE →
Past Events

Video: The Face of Booth Rental – What it is (and isn’t)

Modern Salon Media presents the results of its groundbreaking research on booth rental. The project benchmarked and compared the booth rental community against commission stylists – highlighting differences in their demographic makeup, customer activities, business environment, perception and satisfaction. The research also includes insights from former booth renters on their …

READ MORE →
Merchandising

Apple Stores Continue to Out-Pace Other Retail Experiences

I’d be willing to bet you own at least one Apple product. If you don’t, you want to. Apple has become a technology powerhouse, impacting the tech addicted as well as technophobe in a diverse range of activities from computers to phones and even television. Advocates of the brand get …

READ MORE →
News

Save the Date: May 22-24, 2016 in California

“The annual conference has become a mainstay in our members’ calendars, giving them a place to connect, learn and grow as business leaders,” says Rhoda Olsen, president of the ISBN. “Our membership represents more than 25,000 salons and an exponential number of stylists and service providers. We take that responsibility …

READ MORE →