Meet New ISBN Board Member: Chatters President and CEO Greg Moreau

Four months into his new role as president and CEO of the 116-location Chatters Salons in Canada, Greg Moreau has already started applying his years of apparel and luxury retail experience at Guess, Lucky Brands and Roots to support plans to help expand the leading salon brand’s presence across the …


Manage Risk, Maximize Opportunity: Is Your Website Accessible?

Digital accessibility is smart business. From brand culture to ethics to economics, there are many reasons ISBN members would take steps to make your company’s digital spaces as readily accessible as your salon, spa or barber locations are to clients with disabilities. A recent Supreme Court decision involving Domino’s Pizza …


20 Years of Inclusive Culture at V’s Barbershops: One-on-One with Jim Valenzuela

ISBN: 20 years of V’s Barbershop growth—how does that feel? Valenzuela: It’s been like a blink of an eye that took a long time. Opening the first V’s was a pretty big leap, because I’m not a barber. I had been in physician’s management, so I was used to regulation …

Employee ManagementLeadershipMarketingOperations

ISBN Members Learn from Each Other’s Successes—and Mistakes

Birds Barbershop Co-Founder Jayson Rapaport says one of the most valuable benefits of belonging to ISBN and attending the annual ISBN Conference is that multi-unit members not only share business insights and data on success, they also openly discuss lessons learned from past mistakes, along with practical tips and advice …

Government RelationsNewsTax Legislation

ISBN Spreads FICA Tip Tax Fairness Message on Capitol Hill

ISBN is working hard to help members—and all salon business owners—earn a long overdue tax credit. Board member Frank Zona, co-owner of Boston-area Zona Salons, and member Phil Horvath, President and COO of Hair Cuttery, were part of a salon industry coalition that met with congresspeople and their staffs in …



Attend the ISBN Conference to get the inside edge JCPenney Salon Vice President Rachel Jud says she was so determined to attend ISBN’s annual Conference early in her career, she basically talked her way in, and has been participating ever since. Find out what happened next, and why access is …

NewsTax Legislation

ISBN at Intercoiffure

Wherever serious salon business conversations are happening, ISBN members add the multi-unit perspective to the dialogue. ISBN President Scott Missad, president and CEO of Gene Juarez Salons and Spas in Seattle, recently spoke at the Intercoiffure America/Canada Fall Atelier in New York City. He used part of his time on …

Employee ManagementLabor & Wage

Managing a Multi-Generational Workplace

This workshop at the 2019 ISBN Annual Conference was presented by Bob Roginson and Iggy Garcia of Ogletree Deakins, a leading labor and wage firm with expertise and locations across the United States.


V’s Barbershops Operates a Hybrid Distribution Model as They Grow

Over the past 20 years we’ve evolved a hybrid approach to distribution that suits us and our franchisees. We run as a lean corporate team on purpose; achieving growth by being cost-conscious and partnering with others to help us. Our approach is to let the experts do it. Some franchise …

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Texas Common Sense Cosmetology Reform

TEXAS HB 2847 by Goldman/Hancock The Future of the Beauty Industry Coalition and a Texas coalition of industry leaders are pleased with their recent success in Texas. In the closing hours of Texas’ 2019 legislative session, both the House and the Senate adopted a conference report to HB 2847 that …