Past Events

Video: Wage & Hour Issues in the Industry

Paying your team members has never been more complicated, especially for the multi-unit business. From paystub and piece-rate regulations to minimum wage increases, ISBN members will discuss what’s happening in their businesses and how they are adapting their businesses. Moderated by Sandra Anderson, Chief Legal Officer and Kari Steen, Human …

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Past Events

Video: Retail Appeal

No doubt about it, retail marketing has become more difficult and certainly more complex in the digital economy. And yet salon and spa groups around the world still hit record levels when it comes to their retail centers. Join industry experts and ISBN members to discover proven retail marketing techniques …

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BlogLeadershipMarketingOperations

The Key to Successful Marketing

You’d find it hard when chatting with people in Canada to find anyone who doesn’t know the country’s biggest hair group, Chatters. In the past 27 years it has grown from one salon to over 100 and stretches from the Atlantic across to the Pacific. Its success can be sourced …

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Employee ManagementLeadershipOperations

Coaching Technophobes

The modern world is filled with technology. From our phones, to sat navs, to tablets, and the internet – it’s inescapable. Almost. For a technophobe, not only is technology eminently escapable – it’s something they completely wish to avoid. This might work fine in their personal lives, but it doesn’t …

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Employee ManagementMarketing

What 2015 Taught Us About Promotions

Everyone will have it’s ‘go-to’ promotion that always seems to work. The tried and true offer that is certain to keep a steady stream of people coming in your doors. And then, there’s other times that a genius idea turns into a not so genius idea. Or something that perhaps …

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Employee ManagementLeadershipOperations

How 5 Minutes Can Revitalize Your Day

What if I told you that just 5 minutes of breathing could give you as much of a boost during that mid afternoon slump as a cup of espresso? You’d probably think I was crazy and, a few years ago, you might have been right! But in 2016, many companies …

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Past Events

Video: Effective Leadership

Debra Penzone, president of Charles Penzone Salons, will present ISBN’s first webinar of 2016, “Effective Leadership in Every Breath,” She’ll share ways to be mindful in everyday interactions with your team.

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Merchandising

Recycled Fashion: A trend for Beauty?

The concept of recycled fashion has been making waves in fashion and beauty industry, however many people are still unaware that 95% of used garments could be reworn, recycled or even ‘upcycled.’ To raise awareness, many brands such as H&M have kicked of campaigns to encourage customers to take action …

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Employee ManagementMarketing

Employee Advocacy in the Tech Age

Too many brands and businesses are failing to utilize their biggest marketing asset – their employees. Are you? The idea of employee advocacy has existed for years – back to when the world still thought a tweet was something a bird did. The term has enjoyed a resurgence recently to …

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Operations

How Amazon is Driving Change in Consumers

Technology has made a profound impact on who we are as people, how we interact as society and what we expect from the companies we do business with. Big technology companies such as Google, Apple and Amazon has changed the way we attract, service and retain our clients. For better …

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