Employee ManagementLeadership

Taking Our Training Online

The development and launch in early 2017 of a Ratner in-house app gave us the perfect vehicle to roll out online education to the devices on which the majority of our associates were most active – their smartphones. It became clear to the organization some years ago that Millennials and …

Employee ManagementOperations

Communication Across a Huge Group

The challenge of winning the hearts and minds of thousands of employees over multiple locations can often seem insurmountable, even with the aid of technology and social media. But, with everyone carrying their own portable communication device in their pocket, it has become a little easier in recent years to …


Bringing a Big Name on Board

The cult of celebrity helps supercharge the beauty industry. The flurry of media attention when a supermodel cuts off all her hair or a film star embraces a dramatic color change has us clapping our hands in anticipation. We know it will have guests tripping over themselves to get into …