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Receptionists? No, thanks

When Mr V opened his first V’s Barbershop in 1999 he really wanted the barbershop to be as authentic as possible. Whoever heard of receptionists in old-fashioned barbershops? It’s much better to have that personal touch, with the relationship between a barber and his or her patron as undiluted as …

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EducationEmployee ManagementOperations

Finding Your Brand in the Detail

When your aim is to recreate something reminiscent of childhood, you have to get it right. It can’t just be a shadow of what passes for authenticity; a false version of reality. Patrons would feel cheated. Every detail must be considered, every service perfected so patrons recognize that it is …

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