Operations

Small to Big – Scaling Up Your Business

Chairing the session at the ISBN conference on how to develop the infrastructure for growth was a fascinating experience. The ISBN membership is rich with expertise in this area. What is well understood is that taking a successful salon and assuming it can be simply transposed to a new location …

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Operations

The Benefits of Thinking Ahead in Business

In just 20 years my father, Gordon Logan, built an empire, from the first Sports Clips salon in 1993 to 1,500 in 2016, spread across every state in America. But opening new locations at such a rate, for the past few years reaching 160 per year, has its dangers. What …

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BlogEmployee ManagementLeadershipOperations

5 Top Tips that Guarantee Consistency Across Locations

Tip 1: Maintain one source of truth Don’t let misinformation or confusions affect the quality of service you offer. Make sure every aspect of your operating procedures and systems is well-documented and available to all staff. If you put your faith in spoken instructions, inaccuracies will definitely creep in and …

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