EducationEmployee ManagementLeadership

Getting the Right People is Only the Beginning

Possibly the greatest challenge facing the industry is the recruitment and retention of staff. But for some companies, such as Design 1 Salon Spa in Michigan, it is less of a problem. Next Generation council member Graham Walt, Director of Salon Development & Education of Design 1, shares what he …

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Employee ManagementOperations

Defending Non-Compete Contracts

The impact of having a successful stylist or therapist abruptly announce her departure for greener pastures can be catastrophic. In the best-case scenario, there is suddenly a gaping hole in the team and clients are queuing up for services; worst case, she takes her clients and even tempts others on …

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EducationLeadership

Giving Stylists the Business Perspective

Delivering a superb service can’t all be about the technical. It’s important, but so, too, are those other skills that enable a service provider to sell products to clients, convince them of the benefits of additional services and make sure they don’t leave without booking their next appointment. These are …

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