WEBINAR: Keep Reinventing the Client Experience

If ever there was a need for ISBN members and other beauty industry leaders to rethink, refocus and reinvent the client experience, it would be in response to a pandemic. Joey Coleman, expert in client communications and master designer of client experience and engagement, will lead a free webinar Wednesday, …


Join ISBN Executive Leadership Council for Peer Support

As salons, spas and barbershops continue¬†reopening across the country, there has never been a more crucial time to join together and support the collective industry recovery. ISBN members are forming Executive Leadership Council peer support groups to discuss important business concerns, offer resources and collaborate on crucial issues and opportunities, …


From a Distance: Planning and Profit Margins

With social distancing and other state-by-state mandates for reopening in place or still evolving, one looming question is how and when can multi-location salon, spa and barbershops (typically the gold standard in efficiency and profitability) expect to hit or even reach for the same revenue per-square-foot metrics upon which they …

COVID19EducationEmployee ManagementOperations

Case Study: Day One at Van Michael Salons

A few short months ago, Van Council was hoping to spend the last week of April traveling leisurely down the coast of California, enjoying a few days between industry commitments on his way to a gathering of friends and colleagues he had long been looking forward to joining, the ISBN …