Employee ManagementLeadership

How do you attract top talent?

There are many recognized ways to recruit and retain talent. Paying well is up there near the top, of course, along with benefits such as medical. But there are a few other actions that we’ve found at Hairzoo can help attract the best and we’re curious about what works for …

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LeadershipOperations

Appealing to Millennials

The relocation of the Gene Juarez Bellevue salon in 2017 was the opportunity the company had been waiting for to update and re-energize our long-established brand. Bellevue, sitting across the lake from Seattle, has become a magnet for Millennials, and that’s a demographic our group needed to attract if it …

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Marketing

Bringing a Big Name on Board

The cult of celebrity helps supercharge the beauty industry. The flurry of media attention when a supermodel cuts off all her hair or a film star embraces a dramatic color change has us clapping our hands in anticipation. We know it will have guests tripping over themselves to get into …

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BlogLeadershipOperations

Favoring the Hybrid Ownership Approach

Dry Bar is the classic model for rapid scaling. It has a narrow remit with a well-developed, hugely attractive brand identity. To quote founder Alli Webb: ‘Our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts.’ In seven years we’ve gone from …

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Employee ManagementLeadership

Are you ready to hire (and manage) Gen Z?

Chances are, you’ve just gotten used to working with Millennials, but it’s already time to start thinking about the next generation of employees. A new crop of 21-and-unders are pushing open your doors, demanding jobs and exciting opportunities. All those kids coming out of beauty school are the oldest members …

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Employee ManagementMarketing

Leveraging the Network Effect

Using social media for news and updates is a bit like hearing it through the grapevine. Your intended audience may believe only half of what they see and none of what they hear. But all those Millennials on our teams present a huge opportunity to market our brands. Totaling up …

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EducationEmployee ManagementLeadership

What Does Rebooking Mean to You?

When it comes to retention, the number one objective at K Charles is rebooking. More than guest loyalty or retail, rebooking is the go-to measurement to monitor business performance. When I was still behind the chair, my rebooking ran at 87-90 per cent. How did I manage such a high …

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MarketingOperations

Nail Services Could Be What You’re Bottom Line is Missing

Local nail salons have dominated the manicure and pedicure market for decades, providing an affordable, fast option to grooming for the time-poor woman (and man) looking for a quick yet luxurious service. But what if she had the option of a manicure while hair color develops or a quick shape …

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Employee ManagementLeadership

Getting Advice Straight from the Source

The specter of burgeoning booth rentals and independent suites is a huge challenge for commission-based businesses like K Charles, snatching away experienced service providers we spend many years and dollars developing. It’s difficult sometimes to understand the attraction. Our top artists can earn $120,000 a year without the responsibility and …

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Employee ManagementMarketingOperations

Considering Longer Hours?

Forty years ago most, if not all, salons closed up shop after a busy Saturday and stayed closed until Tuesday morning. Sunday and Monday were the beauty industry’s weekend. That was what our competition did when my wife, Elaine, and I pushed open the doors of our first Hairzoo salon …

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