Employee ManagementLeadershipMarketingOperations

ISBN Members Learn from Each Other’s Successes—and Mistakes

Birds Barbershop Co-Founder Jayson Rapaport says one of the most valuable benefits of belonging to ISBN and attending the annual ISBN Conference is that multi-unit members not only share business insights and data on success, they also openly discuss lessons learned from past mistakes, along with practical tips and advice …

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LeadershipNews

Access is EVERYTHING!

Attend the ISBN Conference to get the inside edge JCPenney Salon Vice President Rachel Jud says she was so determined to attend ISBN’s annual Conference early in her career, she basically talked her way in, and has been participating ever since. Find out what happened next, and why access is …

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Operations

Grabbing the Controls of Distribution

Establishing a distribution center almost from the outset in 1989 to supply our Canada-based GS Beauty Group salons was a no-brainer. In those days the company consisted of 15 stores in the Toronto area, a head office and a 1,200sq ft warehouse with four employees and a minivan for deliveries. …

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Employee ManagementLabor & Wage

Managing a Multi-Generational Workplace

This workshop at the 2019 ISBN Annual Conference was presented by Bob Roginson and Iggy Garcia of Ogletree Deakins, a leading labor and wage firm with expertise and locations across the United States.

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Operations

V’s Barbershops Operates a Hybrid Distribution Model as They Grow

Over the past 20 years we’ve evolved a hybrid approach to distribution that suits us and our franchisees. We run as a lean corporate team on purpose; achieving growth by being cost-conscious and partnering with others to help us. Our approach is to let the experts do it. Some franchise …

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Operations

Distribution solutions prove as diverse as ISBN membership

E-commerce has changed much in the beauty industry, including how salons, spas and barbershops manage distribution. For many businesses, the logistics of supply also extends to consumer deliveries as well as to their locations, bringing with it the promise of increased margins but also the increased burden of organization. ISBN …

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EducationEmployee ManagementLeadershipMarketingOperations

Where do you get your BIG IDEAS?

In the final hours of this year’s conference in Bonita Springs, a new concept was launched. Delegates streamed into the auditorium to be bombarded by BIG IDEAS – innovative concepts that had worked and had measurable impact for other members. It was like speed-dating but rather than cozying up on …

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MerchandisingOperations

Thinking Innovatively is More Than New Ideas

Chicagoans, and many from further afield, have been flocking to Mario Tricoci for more than 40 years. You’d think we were pretty confident we know enough about hair and beauty to be able to sit back and relax. But we aren’t and we don’t. Instead we constantly look for ways …

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Employee ManagementMarketingOperations

Marketing at the Speed of Technology

Moderating a breakout session at the 2018 conference in Scottsdale, AZ gave the audience and myself an opportunity to discuss marketing with some real experts. Ann Latendresse, Director of Brand Marketing at Great Clips, brought all the gravitas of someone who runs marketing for a company with hundreds of thousands …

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EducationEmployee ManagementMerchandising

Simplicity (and a Very Big Prize) Proves a Winner for Design 1

Where would you rather be in January – Grand Rapids, MI, where it’s dropping as low as 14 degrees? Or Las Vegas, NV, where it regularly busts 60 degrees and thousands of hairdressers from all over the country, gathered for two days of full-on education during the day and wild …

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