Employee ManagementLeadershipMarketingOperations

ISBN Members Learn from Each Other’s Successes—and Mistakes

Birds Barbershop Co-Founder Jayson Rapaport says one of the most valuable benefits of belonging to ISBN and attending the annual ISBN Conference is that multi-unit members not only share business insights and data on success, they also openly discuss lessons learned from past mistakes, along with practical tips and advice …

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Employee ManagementLabor & Wage

Managing a Multi-Generational Workplace

This workshop at the 2019 ISBN Annual Conference was presented by Bob Roginson and Iggy Garcia of Ogletree Deakins, a leading labor and wage firm with expertise and locations across the United States.

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EducationEmployee ManagementLeadershipMarketingOperations

Where do you get your BIG IDEAS?

In the final hours of this year’s conference in Bonita Springs, a new concept was launched. Delegates streamed into the auditorium to be bombarded by BIG IDEAS – innovative concepts that had worked and had measurable impact for other members. It was like speed-dating but rather than cozying up on …

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Employee ManagementMarketingOperations

Marketing at the Speed of Technology

Moderating a breakout session at the 2018 conference in Scottsdale, AZ gave the audience and myself an opportunity to discuss marketing with some real experts. Ann Latendresse, Director of Brand Marketing at Great Clips, brought all the gravitas of someone who runs marketing for a company with hundreds of thousands …

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EducationEmployee ManagementMerchandising

Simplicity (and a Very Big Prize) Proves a Winner for Design 1

Where would you rather be in January – Grand Rapids, MI, where it’s dropping as low as 14 degrees? Or Las Vegas, NV, where it regularly busts 60 degrees and thousands of hairdressers from all over the country, gathered for two days of full-on education during the day and wild …

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Employee ManagementOperationsTechnology

IoT, AI, AGI, WTF

Taylor Romero has a dream of how technology is going to organize his time in the near future, and he shared that dream at this year’s conference. It goes something like this: his wife, Beccy, who co-owns Spruce Barbers with Taylor in Denver, Co, will get a notification from their …

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Employee ManagementLeadershipMerchandising

Incentives that Dare Stylists to be Fabulous, too

The most valuable asset in our salon, like every other salon or spa in the US, is our team. To ensure progressive growth and consistent performance at Salon Jaylee, we restructured our incentives program. Over the 15-year course of our incentives program, we have offered a variety of benefits to …

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Employee ManagementLeadership

Is Your Leadership a Thermometer or a Thermostat?

The success of any salon is absolutely predicated on the role played by the manager and their abilities to lead, as well as their attitude towards leading. We all know this. As managers, it may be easy to tell others what to do, but it’s rarely the most effective way …

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EducationEmployee Management

Understanding Performance Through Employee Demand

The wild card in the beauty industry has always been the human element. It is the biggest hurdle to expanding from a few salons to hundreds. One off-the-cuff remark to a client or a bad choice by a mediocre manager and the business could face a huge setback, with any …

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EducationEmployee ManagementOperations

Time is the ultimate luxury

We are witnessing a seismic shift in attitudes, leading to a new paradigm, according to a huge survey carried out by whom and when in Europe and North America. It questioned 5,000 participants and found the number one way to happiness was to buy back some time. We are all …

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