Employee ManagementOperations

Communication Across a Huge Group

The challenge of winning the hearts and minds of thousands of employees over multiple locations can often seem insurmountable, even with the aid of technology and social media. But, with everyone carrying their own portable communication device in their pocket, it has become a little easier in recent years to …

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Employee ManagementLeadership

How do you attract top talent?

There are many recognized ways to recruit and retain talent. Paying well is up there near the top, of course, along with benefits such as medical. But there are a few other actions that we’ve found at Hairzoo can help attract the best and we’re curious about what works for …

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Employee ManagementLeadership

Are you ready to hire (and manage) Gen Z?

Chances are, you’ve just gotten used to working with Millennials, but it’s already time to start thinking about the next generation of employees. A new crop of 21-and-unders are pushing open your doors, demanding jobs and exciting opportunities. All those kids coming out of beauty school are the oldest members …

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Employee ManagementMarketing

Leveraging the Network Effect

Using social media for news and updates is a bit like hearing it through the grapevine. Your intended audience may believe only half of what they see and none of what they hear. But all those Millennials on our teams present a huge opportunity to market our brands. Totaling up …

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EducationEmployee ManagementLeadership

What Does Rebooking Mean to You?

When it comes to retention, the number one objective at K Charles is rebooking. More than guest loyalty or retail, rebooking is the go-to measurement to monitor business performance. When I was still behind the chair, my rebooking ran at 87-90 per cent. How did I manage such a high …

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Employee ManagementLeadership

Getting Advice Straight from the Source

The specter of burgeoning booth rentals and independent suites is a huge challenge for commission-based businesses like K Charles, snatching away experienced service providers we spend many years and dollars developing. It’s difficult sometimes to understand the attraction. Our top artists can earn $120,000 a year without the responsibility and …

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Employee ManagementMarketingOperations

Considering Longer Hours?

Forty years ago most, if not all, salons closed up shop after a busy Saturday and stayed closed until Tuesday morning. Sunday and Monday were the beauty industry’s weekend. That was what our competition did when my wife, Elaine, and I pushed open the doors of our first Hairzoo salon …

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EducationEmployee ManagementLeadership

Creative Recruitment Strategies

One of the biggest fallacies of the industry is the belief that those salons with schools attached will be awash with genius, newly licensed cosmetologists. But it simply isn’t true. We run two schools yet our intake from our own schools is less than 10 per cent. We give people …

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Employee ManagementLeadershipOperations

An EVP Could Be Your MVP for Success

The next few years are predicted by some to be a bumpy ride. The explosion of the freelance economy along with the challenges facing cosmetology schools will mean an ever-shrinking pool of qualified, experienced people for salons to fight over. We are facing nothing less than a war for talent …

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Employee ManagementLeadership

The Secret to Engaging Service Providers

Happy guests equal a happy business. Satisfied clients fill up future appointments and buy more product. But I’ve seen some salons spend so much energy on perfecting the ultimate client journey they forgot to consider the experience of their service providers – the men and women on the salon floor …

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