Employee ManagementMarketingOperations

Are Your Stylists Hitting the Road?

It’s been building up popularity for years now, but some states have denied the consumer driven trend of mobile hairdressing based on flimsy rules around licensing in their states. As of last month, the State of Massachusetts knocked down previous barriers to mobile hairdressing, allowing licensed barbers, cosmetologists, hairdressers, manicurists, …

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BlogEmployee Management

Core Values Drive Culture

You can employ people with wildly different personalities, but if they embrace the same core values, the team works. Why? Core values remove emotion from the equation, says John Palmieri, director of education at Keune Academy by 124. CALLOUT? According to Palmieri, “Culture is everything.” Concurred keynote speak Gerd Leonhard, …

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BlogEmployee ManagementLeadership

WHERE’S WALDO?

In the Age of Yesterday, we were always told that “Knowledge is power.” However after seeing a quote by Albert Einstein on Pinterest that read, “The true sign of intelligence is not knowledge, but imagination,” we decided that in the Age of NOW!, “Imagination is power.” At the ISBN annual …

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5 Top Tips that Guarantee Consistency Across Locations

Tip 1: Maintain one source of truth Don’t let misinformation or confusions affect the quality of service you offer. Make sure every aspect of your operating procedures and systems is well-documented and available to all staff. If you put your faith in spoken instructions, inaccuracies will definitely creep in and …

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Putting the Health of Our Stylists at the Heart of Our Business

Occupational health in the salon should be a major concern for any employer, big or small. In beauty, our people are our business. If they are forced to reduce their hours or stop work completely because of backache, carpal tunnel, varicose veins or any of the other numerous ailments that …

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BlogEmployee ManagementLeadership

5 Ways to Boost Team Morale

Effective leaders offer their team more than the occasional pat on the back or money in their pocket. They share a mutual respect with their team members; they set clear, achievable goals, get in the trenches with them when they need to and offer their team members experiences and development …

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Employee ManagementLeadershipOperations

Coaching Technophobes

The modern world is filled with technology. From our phones, to sat navs, to tablets, and the internet – it’s inescapable. Almost. For a technophobe, not only is technology eminently escapable – it’s something they completely wish to avoid. This might work fine in their personal lives, but it doesn’t …

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How to Future Proof Your Business

As the Philip Pelusi brand moves into its second half-century, it’s safe to say that we’ve been pretty successful in future-proofing our business. Philip opened his first salon in 1965 and built slowly, consolidating every step he took. When I joined in 1985, we were in a position to expand …

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BlogEmployee ManagementLeadership

Top Tips to Motivate Your Team

Like any organization or business, a salon is only successful if the entire team is successful, and a team is successful only if the individuals that make up that team feel motivated, valued and truly a part of something. Too often in our industry salon owners focus on “office work” …

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Employee ManagementMarketing

What 2015 Taught Us About Promotions

Everyone will have it’s ‘go-to’ promotion that always seems to work. The tried and true offer that is certain to keep a steady stream of people coming in your doors. And then, there’s other times that a genius idea turns into a not so genius idea. Or something that perhaps …

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