Employee ManagementLeadership

Getting Advice Straight from the Source

The specter of burgeoning booth rentals and independent suites is a huge challenge for commission-based businesses like K Charles, snatching away experienced service providers we spend many years and dollars developing. It’s difficult sometimes to understand the attraction. Our top artists can earn $120,000 a year without the responsibility and …

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EducationEmployee ManagementLeadership

Creative Recruitment Strategies

One of the biggest fallacies of the industry is the belief that those salons with schools attached will be awash with genius, newly licensed cosmetologists. But it simply isn’t true. We run two schools yet our intake from our own schools is less than 10 per cent. We give people …

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Leadership

How Do You Know When Is The Best Time To Sell Your Business?

Timing is one of the most important factors in achieving a successful company sale or divestiture. So how do you know when the ‘best’ time to sell occurs? Sell a Company When it is Performing Well and the Future is Promising There are five primary factors to consider as you …

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LeadershipMarketing

The Dos and Don’ts of Community Engagement

Since 1998, Peninsula Beauty has tried to brighten Mother’s Day for every mother whose child is a patient at the Lucille Packard Children’s Hospital, which treats thousands of children from all over America. But it’s just one community involvement program run by our 13-store business. We’ve turned it into an …

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Employee ManagementLeadershipOperations

An EVP Could Be Your MVP for Success

The next few years are predicted by some to be a bumpy ride. The explosion of the freelance economy along with the challenges facing cosmetology schools will mean an ever-shrinking pool of qualified, experienced people for salons to fight over. We are facing nothing less than a war for talent …

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Employee ManagementLeadership

The Secret to Engaging Service Providers

Happy guests equal a happy business. Satisfied clients fill up future appointments and buy more product. But I’ve seen some salons spend so much energy on perfecting the ultimate client journey they forgot to consider the experience of their service providers – the men and women on the salon floor …

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LeadershipMarketingOperations

RIP 2016

2016 is one of those years that will stand out in history. We elected a president who many said was unelectable after an election that seems to have divided the country. We also said goodbye to some of the greatest heroes of our time. RIP Leonard Cohen, Prince and David …

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Employee ManagementLeadership

Gamification in the Beauty Industry

Whether it’s running another mile because our watch will reward us with an additional point, or taking it easy on the speedometer in Sweden so we get entered into a national lottery, gamification has moved mainstream, here and in Europe. It’s not a new concept. The term gamification originated more …

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Employee ManagementLeadership

Insight in the Millennial Mindset

Every young person entering our industry brings a set of challenges unique to them and their generation. But more recently, the post-Millennial generation has perhaps posed a greater challenge to employers and managers. As we discussed at our conference breakout session on the stylist mindset, the seismic shift in the …

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EducationEmployee ManagementLeadership

Change the Way You Look at Things

It is interesting how our memories can deceive us. At this year’s conference, I chaired a fascinating masterminds session on understanding the mindset of Millennials and post-Millennial generations. Compared to those who came before, they fare badly. Apparently, pre-Millennials had the work ethic – willing to put in 12 to …

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