EducationLeadership

Giving Stylists the Business Perspective

Delivering a superb service can’t all be about the technical. It’s important, but so, too, are those other skills that enable a service provider to sell products to clients, convince them of the benefits of additional services and make sure they don’t leave without booking their next appointment. These are …

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Employee ManagementLeadership

How do you attract top talent?

There are many recognized ways to recruit and retain talent. Paying well is up there near the top, of course, along with benefits such as medical. But there are a few other actions that we’ve found at Hairzoo can help attract the best and we’re curious about what works for …

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LeadershipOperations

Appealing to Millennials

The relocation of the Gene Juarez Bellevue salon in 2017 was the opportunity the company had been waiting for to update and re-energize our long-established brand. Bellevue, sitting across the lake from Seattle, has become a magnet for Millennials, and that’s a demographic our group needed to attract if it …

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BlogLeadershipOperations

Favoring the Hybrid Ownership Approach

Dry Bar is the classic model for rapid scaling. It has a narrow remit with a well-developed, hugely attractive brand identity. To quote founder Alli Webb: ‘Our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts.’ In seven years we’ve gone from …

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Employee ManagementLeadership

Are you ready to hire (and manage) Gen Z?

Chances are, you’ve just gotten used to working with Millennials, but it’s already time to start thinking about the next generation of employees. A new crop of 21-and-unders are pushing open your doors, demanding jobs and exciting opportunities. All those kids coming out of beauty school are the oldest members …

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EducationEmployee ManagementLeadership

What Does Rebooking Mean to You?

When it comes to retention, the number one objective at K Charles is rebooking. More than guest loyalty or retail, rebooking is the go-to measurement to monitor business performance. When I was still behind the chair, my rebooking ran at 87-90 per cent. How did I manage such a high …

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Employee ManagementLeadership

Getting Advice Straight from the Source

The specter of burgeoning booth rentals and independent suites is a huge challenge for commission-based businesses like K Charles, snatching away experienced service providers we spend many years and dollars developing. It’s difficult sometimes to understand the attraction. Our top artists can earn $120,000 a year without the responsibility and …

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EducationEmployee ManagementLeadership

Creative Recruitment Strategies

One of the biggest fallacies of the industry is the belief that those salons with schools attached will be awash with genius, newly licensed cosmetologists. But it simply isn’t true. We run two schools yet our intake from our own schools is less than 10 per cent. We give people …

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Leadership

How Do You Know When Is The Best Time To Sell Your Business?

Timing is one of the most important factors in achieving a successful company sale or divestiture. So how do you know when the ‘best’ time to sell occurs? Sell a Company When it is Performing Well and the Future is Promising There are five primary factors to consider as you …

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LeadershipMarketing

The Dos and Don’ts of Community Engagement

Since 1998, Peninsula Beauty has tried to brighten Mother’s Day for every mother whose child is a patient at the Lucille Packard Children’s Hospital, which treats thousands of children from all over America. But it’s just one community involvement program run by our 13-store business. We’ve turned it into an …

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