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What’s Working in Salon Education

Our industry is in the middle of a revolution that requires a major mindset change to survive. Millennials and those growing up in the post-technical world are driving this revolt. Completely at home with every communication platform, innately confident and with high expectations, they are impatient with tradition and the …

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Embracing Technology

We live and breathe in a world consumed by technology. For many, days are dominated by instant messaging apps and checking Facebook timelines: life lived through an Instagram filter. Our clients expect to contact us on Snapchat, befriend us on Facebook and hear all our latest news on Twitter. We …

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BlogLeadership

Succession Planning Helps You Sleep at Night

It is a mistake many make. We get so focused on building and running a business that we forget we won’t live forever. We also don’t seem to realize that we may like to buy into that retirement community with its superb golf course or spend more time with the …

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WHERE’S WALDO?

In the Age of Yesterday, we were always told that “Knowledge is power.” However after seeing a quote by Albert Einstein on Pinterest that read, “The true sign of intelligence is not knowledge, but imagination,” we decided that in the Age of NOW!, “Imagination is power.” At the ISBN annual …

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5 Top Tips that Guarantee Consistency Across Locations

Tip 1: Maintain one source of truth Don’t let misinformation or confusions affect the quality of service you offer. Make sure every aspect of your operating procedures and systems is well-documented and available to all staff. If you put your faith in spoken instructions, inaccuracies will definitely creep in and …

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Putting the Health of Our Stylists at the Heart of Our Business

Occupational health in the salon should be a major concern for any employer, big or small. In beauty, our people are our business. If they are forced to reduce their hours or stop work completely because of backache, carpal tunnel, varicose veins or any of the other numerous ailments that …

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The Key to Successful Marketing

You’d find it hard when chatting with people in Canada to find anyone who doesn’t know the country’s biggest hair group, Chatters. In the past 27 years it has grown from one salon to over 100 and stretches from the Atlantic across to the Pacific. Its success can be sourced …

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BlogEmployee ManagementLeadership

5 Ways to Boost Team Morale

Effective leaders offer their team more than the occasional pat on the back or money in their pocket. They share a mutual respect with their team members; they set clear, achievable goals, get in the trenches with them when they need to and offer their team members experiences and development …

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Employee ManagementLeadershipOperations

Coaching Technophobes

The modern world is filled with technology. From our phones, to sat navs, to tablets, and the internet – it’s inescapable. Almost. For a technophobe, not only is technology eminently escapable – it’s something they completely wish to avoid. This might work fine in their personal lives, but it doesn’t …

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How to Future Proof Your Business

As the Philip Pelusi brand moves into its second half-century, it’s safe to say that we’ve been pretty successful in future-proofing our business. Philip opened his first salon in 1965 and built slowly, consolidating every step he took. When I joined in 1985, we were in a position to expand …

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