LeadershipOperations

Keeping it in the Family – How Gould’s Handled the Growth of Suites

The gulf between the commission-based model and booth rental is wide, deep and difficult to bridge, but over the past two years we have engineered a hybrid at our Germantown Collection location that does exactly that. It goes beyond rental, yet sits alongside our commission model without cannibalizing that side …

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Operations

Ready for Apple Pay?

Anyone who’s been in business long enough will have seen more than their fair share of ‘The Next Big Thing.’ You know, that new, revolutionary technique, method or widget that was meant to revolutionize everything, only to fade away to irrelevance. Now, ever the critic, you may be wondering about …

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Operations

Finding Park Place

As vice president of real estate for SportClips, Greg Smith knows a thing or several about selecting a superb site for a new salon. On a daily basis he’s working with area developers to find locations for the franchisees, reviewing market analysis on different communities and negotiating with landlords. Recently …

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Employee ManagementOperations

What’s Your PTO Policy?

I’m sure you’ve heard of the phrase ‘all work and no play makes Jack a dull boy’, well – it makes Jacky a dull girl, too! And in our industry, that simply won’t do. In a recent survey by Net Time Solutions, it was found that 38% of employees’ productivity …

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MarketingMerchandisingOperations

Are Loyalty Programs Just a Discount?

Customer retention is integral to the long-term success and sustainability of businesses in the salon and spa industry. As is customer frequency. In fact, a study by The Loyalty Effect indicated that building loyalty with 5% more customers would lead to an increased average profit per customer of between 25% …

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BlogOperations

Credit Card Fraud: How To Protect Your Business

If you thought it was hard work protecting your own details from scammers, you’ve seen nothing yet. The new EMV regulation this year makes you responsible for protecting your customer’s data too! Nerve wracking, right? If your palms are sweating at the thought of all the extra responsibility, take solace …

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MarketingOperations

Why #AmazonFail Could Be a #WalmartWin

Whether you think Amazon is the worst thing to happen to the retail industry or you believe your $100 membership fee is the best investment you’ve ever made, it’s no debate that Amazon is a powerhouse retailer. A company that has made it’s billions from knowing the science of online …

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EducationEmployee ManagementOperations

5 Guidelines for Handling Complaints

In a world where client retaliation is instant and detrimental to your business, the importance of perfectly handling complaints is at an all-time high. The likelihood that your managers know how to handle a complaint is probably fairly high. But how about the teams on the front-lines? Pass along these …

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Employee ManagementOperations

Tips for Creating a Healthy Workplace

Mental and physical health can significantly impact your employees’ performance at work. This is even more true for the hair and beauty industry, where your clients’ perception of your business is created primarily by the interaction between the client and the service provider. Investing in a healthy workplace is proven …

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BlogEmployee ManagementLeadershipOperations

Benefits of a Swinging Door

Many employers in the salon industry are finding value in developing a “swinging door.”  What is it?  The strategy or belief that if employees leave and return, it can create a positive experience for both the employee and the salon! Our industry has an incredible range of opportunities for cosmetologists/barbers. Let’s …

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