BlogEmployee ManagementLeadership

Path to Abundance

With a goal aimed at helping its 4,500 stylists and 800 estheticians achieve personal and professional success while strengthening loyalty to the company, Ulta Beauty launched its Path to Abundance career path program in the summer of 2008. According to Phil Horvath, Ulta Beauty’s general manager and vice president of …

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Merchandising

Apple Stores Continue to Out-Pace Other Retail Experiences

I’d be willing to bet you own at least one Apple product. If you don’t, you want to. Apple has become a technology powerhouse, impacting the tech addicted as well as technophobe in a diverse range of activities from computers to phones and even television. Advocates of the brand get …

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BlogMarketing

Marketing to Millennials

Millennials are often times considered an unreachable cohort. With so many theories and opinions about this group it is often difficult to figure out how to effectively connect, engage and interact with this digitally native generation. Millennials are those born between 1977-2000 and current make up 25 percent of the …

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Employee ManagementLeadershipMerchandising

3 Ways Millennials Change Negotiations

As we learned at the recent ISBN Conference, millennials are changing the way businesses both market their products and services and also how they manage their employees. An abundance of ideas around teamwork, “story-living” and brand engagement were shared, noted and applauded. As a B2C industry, it often is forgotten …

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Employee ManagementOperations

Tips for Creating a Healthy Workplace

Mental and physical health can significantly impact your employees’ performance at work. This is even more true for the hair and beauty industry, where your clients’ perception of your business is created primarily by the interaction between the client and the service provider. Investing in a healthy workplace is proven …

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BlogEmployee ManagementLeadershipOperations

Benefits of a Swinging Door

Many employers in the salon industry are finding value in developing a “swinging door.”  What is it?  The strategy or belief that if employees leave and return, it can create a positive experience for both the employee and the salon! Our industry has an incredible range of opportunities for cosmetologists/barbers. Let’s …

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Employee ManagementLeadershipMarketing

Snapchat Management

As the director of technical and business development for Zano Salons, Sara Aikens’ biggest challenge is communicating a consistent message to employees at the salon’s four locations surrounding Naperville, Illinois. With 150 employees to motivate, manage and support, Aikens knows the best way to communicate with each one is through …

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MarketingMerchandising

Mobile Showrooming – Friend or Foe?

While the industry has been grappling with how to curb cell phone usage on the salon floor, they may have ignored the growing trend of mobile shopping. In a blended service/retail model, it makes sense that more attention was placed on how mobile phones were affecting the service, however it …

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Operations

Getting Ready for EMV Infographic

Aside from those that love and live in the numbers, talking about merchant services and all that it entails is enough to make anyone cross-eyed. With the increase in credit card security breaches, however, it’s time to shake our heads and pay attention to the fine print. Starting October 1st …

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Employee ManagementLeadership

3 Defining Characteristics of the Facebook Generation

It might shock you to learn that the term “millennial” applies to one-third of the U.S. population, according to a report released by the White House. A term used loosely, “millennials” refers to anyone born between 1980 to the mid-2000s and represents one of the most diverse generations in history, …

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