Five Named to New ISBN NextGEN Council
The International Salon/Spa Business Network named five beauty industry leaders to the ISBN NextGEN Council who will sculpt future programs and provide new perspectives on what the next generation of multi-unit salon and spa industry leaders wants and needs from a professional association, its programs and events. The Council will focus on engaging new leaders within current ISBN member companies to play a larger role in the association and developing strategies for attracting new, up-and-coming salon and spa companies to ISBN. In addition, these leaders will help develop and create content for the association’s annual conference and additional programs that will engage more professionals from ISBN member organizations.
The ISBN NextGEN Council members include Sandra Smith, The Salon by InStyle inside JCPenney; Michael Portman, Bird’s Barbershop; Laura Alexander, Regis Corporation; Graham Walt, Design 1 Salon Spa; and Gary Reed, Hairzoo. Let’s get to know these accomplished professionals.
A retailing and merchandising expert, Sandra Smith is the senior buyer for The Salon by InStyle inside JCPenney. She joined the company in August 2005 and has been promoted consistently to a variety of buying, merchandising and management roles with increasing responsibility, rising to the Salon Division in 2013. Today, she serves as a member of the division’s leadership team and works with her colleagues to drive the ongoing transition to The Salon by InStyle brand, identify new trends and opportunities and analyze the competitors in each market in order to develop a strategic advantage. She works closely with the division’s marketing manager to develop marketing strategies and promotions designed to grow the business. Smith also manages the Salon Division’s dot com business, which is growing exponentially.
On a daily basis, Smith leads and coaches a team of eight, who are responsible for buying all service, backbar and retail products. Her team partners with the company’s vendors to identify trends, growth opportunities and strategies to grow their mutual businesses. As chief problem solver, she communicates with salons on a daily basis to manage inventory allocations as staff and trends evolve. In addition, she serves as the liaison between vendors and the internal education team for partnered training programs. Smith is actively involved in managing the Expert Edge program. She holds a degree in Business Commerce from Collin College in McKinney, Texas.
Smith’s biggest aha from ISBN: “During the Experience Economy presentation, I wrote the following note: ‘If you get people to spend more time with you, they will spend more money with you.’ It’s a great reminder that time is greatly valued and everything we do in our salons needs to be about making the guest’s experience worth her time.”
Childhood friends Portman and Rapaport co-founded Birds Barbershop in 2006 during a haircut rut as a walk-in barbershop for men, women and kids, aimed at on-the-go clients looking for value without sacrificing quality. The nine-shop chain has been named eight consecutive times to ELLE Magazine’s list of the 100 best salons in America, No. 1 barbershop since inception in the Austin Chronicle and named six years in a row by Inc. as one of the nation’s 5000 fastest-growing small businesses. In 2011, the Birds creators launched their own line of hair products called Verb, which today is carried in salons across North America.
Portman’s biggest aha from ISBN: “The late Scott Colabuono, when he was CEO of Fantastic Sam’s, told me not to franchise over breakfast, and it was what I needed to hear as a co-founder with a concept that didn’t fit franchising.”
Alexander’s biggest aha from ISBN: “The Gen Z insights helped us understand what matters most to the next generation of stylists and guests, and how their behavior differs from millennials, in particular.”
Walt’s biggest aha from ISBN: “At the recent conference, Scott Missad, CEO of Gene Juarez, said, ‘If a stylist has been with you for two to three years and she isn’t at least 50% booked, she doesn’t need another color class. She needs a class in how to talk with people.’ That has stuck with me. As a result, we are going to be holding more business/leadership classes in 2018. Some of our younger stylists are extremely talented technically, but aren’t quite as skilled when it comes to interacting with their clients. We’re going to help them change that.”
Gary Reed, Jr.
Reed’s biggest aha from ISBN: “ISBN is a 3-day conference that lasts 365 days a year. My family and I have visited Gordon Logan and his family in Austin and toured the Sports Clips operation. They were so welcoming and sharing. Since then, we’ve stayed in frequent contact about market research, resources and more. Gordon’s son emailed my father the other day to get our perspective on the Rochester market. I am looking forward to visiting Gene Juarez during the Tour de ISBN. Then my goal is to visit Chuck and Debra Penzone in Columbus, Ohio.”
“These professionals represent the future of ISBN, quite literally!” says Rhoda Olsen, ISBN’s president. “Using their input and guidance, we are focused on creating a sustainable association that provides meaning and value for multi-unit salon and spas executives and for the professional beauty industry for many years to come.”