Employee ManagementLeadership

Taking Our Training Online

The development and launch in early 2017 of a Ratner in-house app gave us the perfect vehicle to roll out online education to the devices on which the majority of our associates were most active – their smartphones. It became clear to the organization some years ago that Millennials and …

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Employee ManagementOperations

Communication Across a Huge Group

The challenge of winning the hearts and minds of thousands of employees over multiple locations can often seem insurmountable, even with the aid of technology and social media. But, with everyone carrying their own portable communication device in their pocket, it has become a little easier in recent years to …

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Employee ManagementLeadership

5 Reasons Emotional Intelligence is Crucial for Leadership

Emotional Intelligence was first defined by Psychologists John D. Mayer and Peter Salovey, as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”. Although not a new concept, I’m predicting ‘Emotional Intelligence’ will …

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Employee ManagementLeadership

Motivating the Modern Employee

A lot of business leaders seem to think that the only carrot they need to dangle in front of their staff is a green, made of paper, and has a picture of a deceased President on it. However, recent studies (and likely your own experience) have shown that money isn’t …

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