employee

COPING WITH COVID-19 On March 18, members of ISBN’s Board of Directors did what ISBN members do year-round across the network’s touchpoints and events. They openly shared their business experience, insights, concerns, action plans and realities with each other and with ISBN supporters. For this unprecedented business challenge spurred by …

Possibly the greatest challenge facing the industry is the recruitment and retention of staff. But for some companies, such as Design 1 Salon Spa in Michigan, it is less of a problem. Next Generation council member Graham Walt, Director of Salon Development & Education of Design 1, shares what he …

The wild card in the beauty industry has always been the human element. It is the biggest hurdle to expanding from a few salons to hundreds. One off-the-cuff remark to a client or a bad choice by a mediocre manager and the business could face a huge setback, with any …

A lot of business leaders seem to think that the only carrot they need to dangle in front of their staff is a green, made of paper, and has a picture of a deceased President on it. However, recent studies (and likely your own experience) have shown that money isn’t …

You’ve heard the term, but it’s an important differentiation between ‘manager’ and ‘leader.’ The new employee much prefers to be led rather than managed as well, so the separation of concepts can make the difference between constantly hiring and solid employee retention. Infograph by Acrasio.com – Click to Zoom

Many employers in the salon industry are finding value in developing a “swinging door.”  What is it?  The strategy or belief that if employees leave and return, it can create a positive experience for both the employee and the salon! Our industry has an incredible range of opportunities for cosmetologists/barbers. Let’s …