Employee ManagementLeadership

Measuring Performance

The wild card in the beauty industry has always been the human element. It is the biggest hurdle to expanding from a few salons to hundreds. One off-the-cuff remark to a client or a bad choice by a mediocre manager and the business could face a huge setback, with any …

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EducationEmployee ManagementLeadership

Creative Recruitment Strategies

One of the biggest fallacies of the industry is the belief that those salons with schools attached will be awash with genius, newly licensed cosmetologists. But it simply isn’t true. We run two schools yet our intake from our own schools is less than 10 per cent. We give people …

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Employee Management

Finding Self Starters

Recruiters are always on the hunt for self-starters to join their team. You need driven and goal orientated people with a strong work ethic to fuel your business, and these are the kind of qualities that you have to be on the look-out for as you skim through resumes. That’s …

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Employee ManagementLeadership

8 Ways to Drive Employee Engagement

The term ‘engagement’ has gone from the holy grail of the marketing plan to a source of headaches for your management team. Getting any of your stakeholders to truly invest attention and precious time in your brand is crucial to becoming relevant to that person’s psyche and ultimately your business …

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Employee ManagementOperations

What’s Your PTO Policy?

I’m sure you’ve heard of the phrase ‘all work and no play makes Jack a dull boy’, well – it makes Jacky a dull girl, too! And in our industry, that simply won’t do. In a recent survey by Net Time Solutions, it was found that 38% of employees’ productivity …

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Employee ManagementMarketing

The Modern Grapevine

The advent of the internet, then social media, has forged an intelligent beauty consumer—one who is on top of the latest trends, who researches product ingredients herself, and who always has an eye out for a value-added service or product. For salons like Hello Gorgeous! with five locations in South …

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BlogEmployee ManagementLeadershipMarketing

Company Culture Powers Elle Marie Hair Studio

Elle Marie Hair Studio opened its first salon 9 years ago in the Pacific Northwest after attending Summit Salon Business College—which gave them a firm foundation from Day 1. Now, with three full-service salons and plans for the fourth, the family-owned and operated company is providing a culture that values …

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Employee ManagementLeadership

Leadership vs. Management

You’ve heard the term, but it’s an important differentiation between ‘manager’ and ‘leader.’ The new employee much prefers to be led rather than managed as well, so the separation of concepts can make the difference between constantly hiring and solid employee retention. Infograph by Acrasio.com – Click to Zoom

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Merchandising

Apple Stores Continue to Out-Pace Other Retail Experiences

I’d be willing to bet you own at least one Apple product. If you don’t, you want to. Apple has become a technology powerhouse, impacting the tech addicted as well as technophobe in a diverse range of activities from computers to phones and even television. Advocates of the brand get …

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Employee ManagementOperations

Tips for Creating a Healthy Workplace

Mental and physical health can significantly impact your employees’ performance at work. This is even more true for the hair and beauty industry, where your clients’ perception of your business is created primarily by the interaction between the client and the service provider. Investing in a healthy workplace is proven …

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