Employee ManagementLeadership

ISBN and SALON TODAY Webinar Forum Unites Beauty Industry

COPING WITH COVID-19 On March 18, members of ISBN’s Board of Directors did what ISBN members do year-round across the network’s touchpoints and events. They openly shared their business experience, insights, concerns, action plans and realities with each other and with ISBN supporters. For this unprecedented business challenge spurred by …

READ MORE →
Employee ManagementLeadershipOperations

COVID-19 Communications

Free, Open Forum Webinar March 18 at 4 pm CST/2 pm PST. Register Now>> Get a Plan In preparing for this outreach, get a project plan in place. Assign a team of people to assist and start checking things off the list. Here is a sample working plan made available …

READ MORE →
Employee ManagementLeadership

SPEAKER + DATA PREVIEW: WHAT DO STYLISTS WANT?

What matters most to the people who work for you today and the ones you want to work for you tomorrow? You may think you know, but do your instincts align with the data and future-pointing trends? New and recent research from a number of ISBN sources–partners, sponsors and Conference …

READ MORE →
AwardsEmployee ManagementLeadershipNewsOperations

BEST IN BENEFITS: DESIGN 1 HONORED BY SALON TODAY 200

As unemployment hovers at historic lows, competition for service talent remains stiff for salons across the country. A compelling compensation and benefits package can have a huge impact on recruiting and retaining staff. How strong is yours? ISBN member Design 1 Salon Spas of Grand Rapids, Michigan, was recently honored …

READ MORE →
EducationEmployee ManagementLeadershipMarketingOperations

Where do you get your BIG IDEAS?

In the final hours of this year’s conference in Bonita Springs, a new concept was launched. Delegates streamed into the auditorium to be bombarded by BIG IDEAS – innovative concepts that had worked and had measurable impact for other members. It was like speed-dating but rather than cozying up on …

READ MORE →
Employee ManagementLeadershipMerchandising

Incentives that Dare Stylists to be Fabulous, too

The most valuable asset in our salon, like every other salon or spa in the US, is our team. To ensure progressive growth and consistent performance at Salon Jaylee, we restructured our incentives program. Over the 15-year course of our incentives program, we have offered a variety of benefits to …

READ MORE →
EducationEmployee ManagementLeadership

Getting the Right People is Only the Beginning

Possibly the greatest challenge facing the industry is the recruitment and retention of staff. But for some companies, such as Design 1 Salon Spa in Michigan, it is less of a problem. Next Generation council member Graham Walt, Director of Salon Development & Education of Design 1, shares what he …

READ MORE →
Employee ManagementLeadership

Millennials as the New Boss

Millennials are growing up fast! And they’re quickly becoming the dominant leadership group in the American workforce. In 2015, millennial employees – born between 1980 and 2000 – outstripped the Generation X’ers to become the largest age generation of employees currently working in the US across all demographics. Even more …

READ MORE →
Employee ManagementLeadership

5 Reasons Emotional Intelligence is Crucial for Leadership

Emotional Intelligence was first defined by Psychologists John D. Mayer and Peter Salovey, as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”. Although not a new concept, I’m predicting ‘Emotional Intelligence’ will …

READ MORE →
LeadershipOperations

Is it getting harder to please customers?

Let’s put aside everything on your marketing ‘must-do’ list for a moment and talk about the foundation of any strong, thriving business – the customer relationship. After all, it doesn’t matter how great your pictures are on Instagram or how catchy your posts are on Facebook if your clients aren’t …

READ MORE →