Tag: retail

  • Meet New ISBN Board Member: Chatters President and CEO Greg Moreau

    Meet New ISBN Board Member: Chatters President and CEO Greg Moreau

    Four months into his new role as president and CEO of the 116-location Chatters Salons in Canada, Greg Moreau has already started applying his years of apparel and luxury retail experience at Guess, Lucky Brands and Roots to support plans to help expand the leading salon brand’s presence across the country. Moreau spent much of […]

  • Distribution solutions prove as diverse as ISBN membership

    Distribution solutions prove as diverse as ISBN membership

    E-commerce has changed much in the beauty industry, including how salons, spas and barbershops manage distribution. For many businesses, the logistics of supply also extends to consumer deliveries as well as to their locations, bringing with it the promise of increased margins but also the increased burden of organization. ISBN members’ methods of distribution are […]

  • Thinking Innovatively is More Than New Ideas
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    Thinking Innovatively is More Than New Ideas

    Chicagoans, and many from further afield, have been flocking to Mario Tricoci for more than 40 years. You’d think we were pretty confident we know enough about hair and beauty to be able to sit back and relax. But we aren’t and we don’t. Instead we constantly look for ways to enhance the guest experience […]

  • Simplicity (and a Very Big Prize) Proves a Winner for Design 1
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    Simplicity (and a Very Big Prize) Proves a Winner for Design 1

    Where would you rather be in January – Grand Rapids, MI, where it’s dropping as low as 14 degrees? Or Las Vegas, NV, where it regularly busts 60 degrees and thousands of hairdressers from all over the country, gathered for two days of full-on education during the day and wild parties in the evening? Two […]

  • Appealing to Millennials
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    Appealing to Millennials

    The relocation of the Gene Juarez Bellevue salon in 2017 was the opportunity the company had been waiting for to update and re-energize our long-established brand. Bellevue, sitting across the lake from Seattle, has become a magnet for Millennials, and that’s a demographic our group needed to attract if it was to continue to grow. […]

  • Flipping a Market Entry Threat to Growth Opportunity
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    Flipping a Market Entry Threat to Growth Opportunity

    I wasn’t long into my tenure at the 10-location-strong Gene Juarez group when I recognized a potential threat developing. A new breed of spa industry companies was beginning to offer memberships rather than simple per-service charges. Although still relatively new, this model was gaining traction, drawing in clients to their ‘club’. It’s a clever idea. […]

  • 3 Ways to Use Reverse Psychology in Salon Sales
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    3 Ways to Use Reverse Psychology in Salon Sales

    There’s an old adage in the sales business that goes something along the lines of ‘if you can convince a surly kid to do something they don’t wanna do with a smile on their face, you’re already a better salesmen than half of Madison Avenue’. As a parent of a soon-to-be two year old, I […]

  • Apple Stores Continue to Out-Pace Other Retail Experiences

    Apple Stores Continue to Out-Pace Other Retail Experiences

    I’d be willing to bet you own at least one Apple product. If you don’t, you want to. Apple has become a technology powerhouse, impacting the tech addicted as well as technophobe in a diverse range of activities from computers to phones and even television. Advocates of the brand get a little bit giddy when […]

  • Mobile Showrooming – Friend or Foe?
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    Mobile Showrooming – Friend or Foe?

    While the industry has been grappling with how to curb cell phone usage on the salon floor, they may have ignored the growing trend of mobile shopping. In a blended service/retail model, it makes sense that more attention was placed on how mobile phones were affecting the service, however it may be shortchanging the customer […]