Tag: retention

  • Where do you get your BIG IDEAS?
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    Where do you get your BIG IDEAS?

    In the final hours of this year’s conference in Bonita Springs, a new concept was launched. Delegates streamed into the auditorium to be bombarded by BIG IDEAS – innovative concepts that had worked and had measurable impact for other members. It was like speed-dating but rather than cozying up on a dinner date, delegates got […]

  • Marketing at the Speed of Technology
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    Marketing at the Speed of Technology

    Moderating a breakout session at the 2018 conference in Scottsdale, AZ gave the audience and myself an opportunity to discuss marketing with some real experts. Ann Latendresse, Director of Brand Marketing at Great Clips, brought all the gravitas of someone who runs marketing for a company with hundreds of thousands of clients and more than […]

  • Getting the Right People is Only the Beginning
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    Getting the Right People is Only the Beginning

    Possibly the greatest challenge facing the industry is the recruitment and retention of staff. But for some companies, such as Design 1 Salon Spa in Michigan, it is less of a problem. Next Generation council member Graham Walt, Director of Salon Development & Education of Design 1, shares what he believes are the ten top […]