Employee ManagementLeadershipMerchandising

Incentives that Dare Stylists to be Fabulous, too

The most valuable asset in our salon, like every other salon or spa in the US, is our team. To ensure progressive growth and consistent performance at Salon Jaylee, we restructured our incentives program. Over the 15-year course of our incentives program, we have offered a variety of benefits to …

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Employee ManagementOperations

Defending Non-Compete Contracts

The impact of having a successful stylist or therapist abruptly announce her departure for greener pastures can be catastrophic. In the best-case scenario, there is suddenly a gaping hole in the team and clients are queuing up for services; worst case, she takes her clients and even tempts others on …

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Leadership

Generations: Now and Then

Since joining this fabulous industry more than 30 years ago, I’ve been seen huge changes, some of which I touched on in earlier blog about how the industry and the ISBN have changed. But someone asked me the other day if the individuals in the industry itself have changed over …

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EducationLeadership

Giving Stylists the Business Perspective

Delivering a superb service can’t all be about the technical. It’s important, but so, too, are those other skills that enable a service provider to sell products to clients, convince them of the benefits of additional services and make sure they don’t leave without booking their next appointment. These are …

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Employee ManagementLeadership

Are you ready to hire (and manage) Gen Z?

Chances are, you’ve just gotten used to working with Millennials, but it’s already time to start thinking about the next generation of employees. A new crop of 21-and-unders are pushing open your doors, demanding jobs and exciting opportunities. All those kids coming out of beauty school are the oldest members …

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EducationEmployee ManagementMarketingMerchandising

3 Ways to Use Reverse Psychology in Salon Sales

There’s an old adage in the sales business that goes something along the lines of ‘if you can convince a surly kid to do something they don’t wanna do with a smile on their face, you’re already a better salesmen than half of Madison Avenue’. As a parent of a …

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