Friday, October 19th, 2018

Join Rhoda Olsen, vice chair of Great Clips, Inc, as she takes you behind the scenes of one of the largest, most successful hair franchising systems in North America. Hear straight from senior leaders about challenges they tackle as a mega franchisor, discover some of their secrets to supporting a large franchise system and experience one of their regional training centers and understand how they continue to scale sustainably.

This opportunity is unique, as unlike the ISBN annual conference, we will be on-site at one of our member locations. Here you and your colleagues will get the chance to interact with the leadership team from Great Clips Head Office, and also see how they support their franchise clusters around the nation.

Take it all in, ask all the questions you can and pack in a full day of inspiration before you head home with your list of inspiration.


Thursday, October 18th, 2018




Check-In Check into the Aria Resort & Casino just off the strip in Las Vegas (or go rogue with your favorite Vegas hotel) and get ready to mingle.
Welcome Reception Meet up for a quick drink at the Aria Lobby Bar across from the registration area. Pickup your agenda for the tour and meet up with your touring companions. 6:00PM to 7:00PM

Friday, October 19th




Pickup at Aria Resort & Casino Tour Lobby Grab your coffee, your camera’s and your fanny packs and jump onboard the ISBN shuttle, with Rhoda Olsen as your tour guide. Bus will pickup in the Aria Tour Lobby. To get there, head down the stairs next to the Taxi drop off, which is opposite the main valet area. Bus departs at 9:10AM. 9:00AM
Site Tours – Great Clips Las Vegas Get a visual of two local Great Clips salons, one that is brand new with their latest initiatives in play, and walk through with one of the founding members of the mega franchise. Hear from Rhoda how they evolved their concept and see it first hand. 9:35AM
Site Tour – Regional Training Center Hop off at one of the regional training hubs for Great Clips where they service and support their franchisees. 11:00AM
Lunch Mingle with leadership from Great Clips and brainstorm topics for exploration later in session. 11:30AM
Workshops Gain in-depth knowledge straight from the top as senior leaders from Great Clips head office walk you through their infamous systems and current franchising considerations.

  • Multi-step compliance and quality assurance as you scale.
  • FDD process
  • Crisis management and managing the brand integrity
  • Franchisee engagement and successful relationship metrics
  • Ad Funds and Marketing Pillars
  • Recruiting and staffing support as a franchisor

And plenty of time for open discussion and attendee led conversation. Bring your questions, we’ll work through the answers!

Closing Discussions True to the ISBN spirit, Rhoda and her team welcome you to launch questions at them for open format discussions and candid conversations. 3:00PM
Debrief & Reception After being returned to the hotel after your day of touring, we’ll head straight to Julian Serrano for some tapas and Sangria and you’ll have hosts that will rotate from table to table to lead discussions around their area’s of expertise and answer questions. 3:30PM


Most tour attendees will be staying at the Aria Resort & Casino with a negotiated rate starting at $159-$209 per night. Contact ISBN Executive Director, Valorie Tate for availability –

Tickets for the Tour

Registration is as low as $200 per person and includes:

  • Materials during the workshops
  • Lunch and dinner on the day of the tour
  • Transportation during the site visits

Hotel is not included, so please ensure you reserve your hotel in advance to get the best rates.

Register Now